FAQs

 

SIZING GUIDE:  Please refer to the SIZING CHART on each product description

Have additional questions about fit or sizing? Email us at customerservice@rillerandfount.com

Please note that once your order is placed, we cannot make any adjustments to the order. Please make sure to check that you’ve put your correct shipping address, as we cannot be held responsible for any lost packages due to incorrect information.

SHIPPING INFORMATION

FREE UPS GROUND SHIPPING FOR ALL DOMESTIC ORDERS OVER $200

  • rillerandfount.com uses UPS for all domestic delivery within the United States.
  • Orders placed on rillerandfount.com will ship within 2 business days. Business days are Monday - Friday, excluding observed holidays. We do not ship orders on weekends.
  • Please note that this is a guideline only, and does not take into account possible delays caused by address or payment verification. Riller & Fount will contact you if there is an issue with your order that may cause a delay.
  • Your shipping cost is calculated at checkout based on the service selected, your shipping address, and final weight of your order.

ALL STANDARD ORDERS WILL BE SHIPPED UPS GROUND

  • Just can’t wait? You can also choose UPS 3 Day Air, 2 Day Air or Next Day Air.
  • Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.
  • All packages with an order value of $500 or more will require signature for delivery.
  • Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California. 
  • Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.

RETURN POLICY

We will happily accept unworn, unwashed and unaltered merchandise in original condition for return or exchange within 10 days after the delivery date. All items will undergo a detailed inspection once received.  If the items do not meet the outlined standards for return then the items will be shipped back to the customer’s original shipping address and will not be granted a refund or exchange.  We will credit your original form of payment within 14 days of business receipt.

We reserve the right to refuse return of any merchandise that does not meet the return requirements outlined above.

To start a return or exchange, email us at customerservice@rillerandfount.com to request a Return Authorization. Please be sure to include your order#, your full name and the reason for your return. All requests are manually reviewed and approved. Please allow 24-48 business hours to receive approval confirmation.

  • Sale items are FINAL SALE. No returns or exchanges will be accepted.
  • All merchandise returned must be unworn, unwashed and in its original packaging
  • Merchandise returned without original price tags unfortunately cannot be accepted.
  • Return or exchange requests must be submitted within 10 days of delivery confirmation.
  • Merchandise must be received back within 10 days after your Return Authorization is issued. All returns received within the 10-day period will be processed as a refund to the original payment card. After your return is processed with rillerandfount.com, please allow 4-5 business days for the merchant credit to post to your card.
  • Please note all returns received 10 days after your Return Authorization was issued will be processed as a store credit.
  • Shipping costs will only be refunded when the return is a result of an error or damaged merchandise. Please note we only accept returns from purchases made on rillerandfount.com.

HOW TO SEND YOUR RETURN:

  • Print the email with the Return Authorization number and place in box.
  • Send your package to:
    Riller & Fount
    308 E. 9th St #407
    Los Angeles, CA 90015
  • Packages received without a Return Authorization Number will not be accepted.

CUSTOMER SERVCIE

  • Need more help? Feel free to contact us: customerservice@rillerandfount.com 
  • Please allow 24-48 hours for customer service to email you back
  • Our hours of operation for shipping and customer service are Monday through Friday, 9 AM to 5 PM PST, excluding weekends and major holidays.
  • Observed holidays hnclude: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas Day

INTERNATIONAL POLICY:  We are not shipping anywhere outside the U.S. at this time